Trumpet Processes

Finances

  • To be put on our trumpet order list, the customer must send a deposit of at least 50% of the total amount of the order. Before delivery of the instrument for the trial period, we require payment of the balance, plus estimated shipping charges and state sales tax when applicable.
  • Prices are subject to change without notice. Customers will be charged the current price on the day that the deposit check is received.

Estimates of Delivery

  • Because of the nature of the business of hand-making trumpets, our estimates of delivery dates are not always accurate. While we do our best to meet our estimates, our emphasis is on quality and satisfying our customers with each instrument. We will not sacrifice the quality of our instruments or our service simply to meet someone's deadline. We urge our customers not to schedule performances where Blackburn trumpets are to be used until the instrument is in hand.

Trial Period

  • The trial period is two weeks, starting from the time the customer receives the instrument. If changes in the instrument are desired, we must know about the desired changes within the two week trial period. Such changes will be made without charge. These changes may be made after the two week trial period, but if we have not been notified within the trial period of the desire to make changes, the customer will be charged the current shop rate for the changes.
  • If the customer decides to return the instrument for a refund, it must be done within the two week trial period. No refunds will be made after the two week trial period.
  • Special order parts from other manufacturers (e.g. bells, leadpipes, etc.) are non-refundable. If an instrument with special order parts is returned for a refund, the parts will be removed from the returned instrument and shipped to the customer. The customer will be charged for the parts, labor, and shipping involved in this procedure. The charges will be deducted from the refunded amount.

Plating

  • We will silver plate all Blackburn trumpets at no extra charge if the instrument is returned to us within the two week trial period. If the customer chooses not to have his instrument plated, there will be a reduction in price as indicated on the current price list. If an instrument is returned for plating after the two week trial period, there may be additional charges for the time involved in cleaning and preparing the instrument for plating.
  • Gold Plating is available at extra cost.